Contact Us

Get answers 24/7

Whether you have questions about paying your bill, upgrading to KyLin 2.0 or ordering VOD service, your answers are just a click away at FAQs. It's available anytime, day or night. Visit FAQs now.

KyLinTV eCare and weChat

In order to enhance our service quality, speed up our response time and reduce your holding time on phone calls, we’ve launched the eCare service recently. You can submit your service requests right from eCare, such as Tracking Packages, Change Plans, Activation/Cancellation, Set-Top-Box Upgrade, Billing Issues or Technical issues and more, we will get back to you within 48 hours through email or phone calls.

KyLinTV eCare: www.kylintv.com/care

Email Us

If you are an existing customer and have questions related to your services or technical issues, or a prospective customer interested in subscribing KyLinTV service and have any questions related our packages and service, please provide your contact information at the bottom of this page or email us at [email protected]. We will respond to you as soon as possible.

Call Us

Sales Hotline(US): 1-888-591-2953
Sales Hotline(Canada): 1-888-280-0869
Customer service and technical toll-free hotline: 1-877-888-8598

US: 1-516-622-8400
Toronto (Canada): 1-647-933-8508
Vancouver (Canada): 1-604-757-4998
China: 86-21-8024-5506

Operating Hours

Service:
Eastern Standard Time: 9:00 AM - 1:00 AM (Mon.- Fri.)
Central Standard Time: 8:00 AM - Midnight (Mon. - Fri. )
Pacific Standard Time: 6:00 AM - 10:00 PM (Mon.- Fri.)

Technical Support:

Eastern Standard Time: 9:00 AM - 1:00 AM (Mon.- Sun.)
Central Standard Time: 8:00 AM - Midnight (Mon. - Sun.)
Pacific Standard Time: 6:00 AM - 10:00 PM (Mon.- Sun.)

Set-Top Box/Phone/Adaptor Return Address

For US customers: KyLinTV Inc. 110-25 14th Ave, College point, NY 11356
For Canada customers: (Drop off in person will not be accepted) KyLinTV Inc. 5595 Roy Street, Suite 201, Burnaby BC V5B3A5
For China customers: KyLinTV No.1 Kehui Road, PeiHongChanYeYuan Suite #509A. Nanshan District, Shenzhen, CHINA 518057 Phone: 0755-26016775

Corporate Address

U.S. Entity (Headquarter): KyLinTV, Inc.
Address: 110-25 14th Ave, College point, NY 11356
EU Entity: KyLinTV Europe Limited
Address: 41, Propylaion Street, Rita Court 50, 4th Floor, Office 401 Nicosia 1048 Cyprus